Managing Shift Overrides
You can add or edit Shift Overrides to create exceptions to the normal shift, or scheduled appointments for a resource. You cannot double book.
From Case Details, click Shift Overrides and click Add.
Complete the following fields:
Complete start and end dates and times.
Select discipline.
Select shift type.
Select days of the week, and click Accept.
To edit a shift override, click Edit next to the shift override to be updated, make changes as needed and click Accept.