Logging a Support Case
You can log a support case within the Home Health Care application.
Hover over your username.
Click Resource Center / Support.
Click Click to log case. You may need to scroll down the page.
Complete the appropriate fields.
Click Submit Support Request.
If you can't login, see your agency Home Health Care system administrator or IT department to make sure this is not security issue.
Support only supports users who are trained on the application. If you are not yet trained, contact your Internal/Corporate training resources.
If you are currently in the implementation process, contact your trainer.
When entering the description on the support form, examples and steps to recreate the issue are extremely important to help resolve issues more quickly. Fields with red asterisks * are required fields.
It is extremely important to get the urgency of your case set correctly. We reserve the right to re-prioritize any case to follow the scale without notice.
Case Urgency Rating Scale
URGENT / CRITICAL | A condition preventing users from accessing or using a critical function of Home Health Care. |
HIGH / SERIOUS | A condition preventing the user from meeting production processes/schedules or is making production materially more difficult or costly. |
MEDIUM / IMPORTANT | A condition in which Home Health Care is performing in an unpredictable manner or is producing incorrect results but is not materially impacting production or business processes/schedules. |
LOW / INCONVENIENT | A condition in Home Health Care that inconveniences you. |